Customer Service
Telephone Customer Service Training
Telephone customer service training is probably the most challenging form of customer service because you do not have the luxury of body language to express yourself. You have to rely on other things than just a smile to show the customer that you are happy to be there.
We all have imagined the operator on the […]
Introduction to Call Center Services
Technology is what makes the world go round today. It is the factor for the exponential growth of markets, industries, companies, and products. Technology is what eases the lives of people, and, ironically, it is also what causes us considerable pain.
If you have ever broken a TV, a VCR, or if you have experienced not […]
Autoresponders And Your Customer Service
Generally, customer service is performed one on one with each client. It works wonderfully offline, however online communications do not offer this luxury. With clients all over the world, it is not possible to deal with each personally. Autoresponders are excellent business tools for such situations as this.
Autoresponders make customer service so much easier. An […]
Call Center Best Practices In Your Hands Now
It is relatively simple to measure ROI i.e. return on investment with sales team but lots of call centers see their tech support teams operating at the loss to organization. Even though support centers do not bring in straight capital, they provide service to the association that can reap proceeds in the longer term. At […]
Improve Your Customer Service And Retain The Customers You Have
Crappy customer service is everywhere: unmanned checkout counters, personnel wandering about, employees chatting or text messaging on their cell phones . . . as a partial list. Poor service has become the norm rather than the exception.
Business owners and managers take note! Here are some troubling […]
Do You Use Customer Satisfaction Surveys?
Do you have customer satisfaction surveys in place?
If you don’t, we highly recommend that you do.
In a recent report from BenchmarkPortal, the top 3 post-call survey methods were:
1) Live telephone interviews 33.7%
2) Post-call IVR surveys […]
We, The People, Make A Difference
We,the people, make the difference.
I’ve been speaking and writing about how important creating relationship is with your customers–current, potential, or future. The 2008 CSO Insight’s Sales Performance Optimization Survey (14th edition) found the #1 reason companies win deals is because of their relationships with prospects. And conversely, a major reason they lose deals […]
Increase Customer Loyalty By Giving Away Freebies
Everything these days cost money, there is no way around it. So the best way to build a relationship with people, to get people informed of your product or informed of your service is to simply give stuff away for free.
Every body loves free items, would you hate it if you got a free […]
Brainstorm Ideas That Will Set Your Business Apart From The Crowd
Whether you own a mature business or are just starting up, brainstorming sessions need to be a regular happening in your business model.
Not too many years ago, brainstorming was only being done in advertising agencies in major cities. Not any longer. Brainstorming has become a must for ALL businesses.
Customer […]
Questions Asked About Music On Hold
There are many questions which really disturb music on hold user. Like a new user always wants to know about the kind of equipment needed to be able to use on hold programs. We have simple answer to this. The main requirement is a business telephone system with music on hold capability. List of compatible […]
